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Alameda Health System AHD Rehabilitation Receptionist in Alameda, California

AHD Rehabilitation Receptionist

  • Alameda, CA

  • Alameda Hospital

  • AHD Physical Therapy

  • Services As Needed / Per Diem - Day

  • Req #:31313-21257

  • FTE:0.01

  • Posted:November 24, 2021

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SUMMARY: The AHD Rehabilitation Receptionist greets and communicates with patients in person and over the phone. Schedules appointments and helps with obtaining referrals and authorizations. Refers patients to Admitting and Finance Counselors when indicated. Helps patients and visitors with registration process and initial evaluation process for outpatient therapy, in addition to subsequent appointments. Supports therapists and Rehabilitation Manager as needed. Performs related duties as required.

DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the duties performed by employees in this classification, however, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

  1. Works under the guidance and direction of the Rehabilitation Manager.

  2. Provides support and administrative assistance to Rehabilitation team of therapists.

  3. As the first point of contact, greets and communicates with visitors and patients in a friendly manner in person or over the phone.

  4. Answers incoming telephone calls and helps process or directs caller to appropriate resource.

  5. Communicates in a friendly, efficient and effective manner with community clinical offices, and other AHD departments such as Admitting, Nursing Units, Radiology, Emergency Department, HIM and Radiology.

  6. Acts as the main resource for handling patient appointment schedules

  7. Helps process referrals and authorizations for outpatient therapy.

  8. Organizes, files, and distributes documents and charts. Helps with receiving and sending faxes.

  9. Assists with Rehabilitation Department operational flow, daily patient schedules, billing reports and reconciliation.


Education: High School Diploma or equivalent.

Minimum Experience: One year relevant receptionist experience.

Additional Information

A Community Hospital in Alameda County ... and so much more For generations, Alameda residents have found friendly, familiar faces and dedicated medical attention at their local hospital. Now, more and more individuals in Oakland and throughout the East Bay are turning to Alameda Hospital for quality care. We welcome all patients seeking an Alameda County Hospital or Bay Area Hospital who value a state-of-the-art medical facility, with a human touch. Alameda Hospital. We care.