Alameda Health System Supervisor II, Patient Services in Oakland, California

SUMMARY: Under direction, to plan, organize and supervise the work of technical and clerical staff involved in Medi-Cal program eligibility and payment source documentation and processing, also including such areas as Registration and Admitting at Alameda County Medical Center (ACMC); and performing related duties as required.

DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

  1. Directs and evaluates the work of Patient Services Technicians and other assigned staff through subordinate supervisors.

  2. Supervises the establishment of training programs, hiring, orientation, promotion and disciplinary action of personnel.

  3. Aids in establishing and is responsible for maintaining policies, procedures and standards for the work unit for the purpose of maximizing revenue to ACMC.

  4. Initiates changes in personnel assignments and work procedures in order to conform with administrative changes and to solve operating problems involving workload and personnel.

  5. Implements and monitors procedures to accommodate Federal, State, County and ACMC regulations.

  6. Participates in the planning and developing of new systems and procedures; recommends, implements and evaluates pilot programs established to test proposed organizational and procedural changes; coordinates the collecting and recording of statistical information.

  7. Coordinates programs with the County Social Services Agency and participates in their training and orientations conducted to update personnel on changing Social Services Agency programs; acts as a liaison with other hospital departments.

  8. Reviews the more complex cases; initiates or recommends special eligibility determination or collection activity involving interpretation and explanation of ACMC policies or State and Federal law; investigates complaints that require administrative interpretation or action.

    MINIMUM QUALIFICATIONS: EITHER I One year of experience with Alameda County Medical Center as a Patient Services Supervisor I. OR II Three years of clerical experience which must have included at least two years of supervisory experience in a hospital or related unit involving determination of eligibility or credit and collection work for medical assistance through personal interview.

Alameda Health System is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military background.