Alameda Health System Training & Development Specialist in San Leandro, California

SUMMARY : Under general direction, the Training & Development Specialist (TDS) has three key responsibilities; 1. Ensure that technical and computer-based training is effective and useful; 2. Support ongoing clinical education and training with LMS management; 3. Provide communication support and review to include writing, editing, brand formatting,marketing, and publication assistance for abstracts, articles, presentations, and Department training. The TDS does this by focusing on five core activity sets: (1) Serve as a key training development, delivery,and content resource;(2) Provide final review for all publication materials pertinent to the Department of Clinical Education;(3) Ensure appropriate on-boarding process and socialization for new employees to LMS/NNO;(4) Oversight of patient/family education materials content;and (5) Perform related duties as required.

DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the duties performed by employees in this classification, however, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

Becomes an expert user and serves as a subject matter expert for the LMS system.

Establish and maintain a systematic process and documentation to support, evaluate, and report on progress of new hire training for EHRcompetencies and professional development of staff.

Function as the main internal administrator for the LMS for EHR system trainingtracking and reporting. Acts as liaison between organization, IT,and vendor for systems training/optimization.

May provide project management and support for change management process involving EHR system upgradescommunications and publications design, development, and marketing online and in print.

Provide on-boarding systems training and support for newly hired employees who require LMS/NNO/ongoing competency training.

With content provided by SME’s, makes changes on LMS as necessary without vendor intervention, using content development tools like Captivate, Camtasia, Jing and/or other content development tools. Determines what content changes the vendor should handle.

Acts as the Patient/Family Education content Liaison between the vendor and AHS.

MINIMUM QUALIFICATIONS:

Education: Bachelor’s degree in business, communications, healthcare,or related field. Master’s degree preferred in IT, business systems, training, organizational behavior, or organizational change.

Minimum Experience: Two Five years designing,developingimplementing, and evaluating training (using adult learning principles) and providing on-going project management support with IT learning systems ( e.g., Oracle); at least 1 year of experience working with an LMS system. One year experience training and support for EHR system preferredcontinuing education and process development.

Minimum Experience: Two years working with content authoring tools such as Captivate, Camtasia, Jing and/or other content development tools.

Previous experience working closely with/or training clinicians in a hospital or outpatient setting, or clinical experience in a hospital or outpatient setting as a Medical Assistant, Nurse, Therapist, or Physician is desired.

Alameda Health System is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military background.